- The Company is introducing a new, totally customer-centred operating model, incorporating digital offerings into all of its commercial activity
Madrid, 26th February 2014. The president of Telefónica, César Alierta, has today announced the four basic pillars of the Company’s strategy to become the leading Digital Telco and an industry benchmark for its growth and efficiency.
Alierta commented that Telefonica is at the centre of the digital revolution and has great growth potential, through the capture of new business opportunities linked to the development of this ecosystem. “We have witnessed,” he said, “a real explosion in data traffic over both fixed and mobile lines. But the deployment of LTE, the massive adoption of connectivity on all kinds of devices, the new digital services and the growing use of video, have all made the growth seen in recent years pale into insignificance when compared with the volume of mobile data traffic we are going to see over the next 5 years, which is expected to multiply by 11 with respect to 2013”.
In the opinion of Telefónica’s President, the Company’s new strategy is supported by four pillars in the short term:
To achieve this, Telefónica has implemented a new organizational structure, that was approved at today´s Board meeting of the company, one that is completely focused on clients and incorporates this digital offering as the main focus for commercial policies. The structure gives greater visibility to local operations, bringing them closer to the corporate decision-making centre, simplifying the global structure and strengthening the transverse areas to improve flexibility and agility in decision makings.
Within this framework, Telefónica has created the role of the Chief Commercial Digital Officer, who will be responsible for fostering revenue growth. On the cost side, the Company has strengthened the role of the Chief Global Resources Officer in order to capture gross savings of up to 1.5 billion euros in the next years, plus the synergies’ plan in Germany. Both Officers will report directly to the Chief Operating Officer (COO), as will the local business CEOs for Spain, Brazil, Germany and the United Kingdom, in addition to the Latin American Unit, now without Brazil.
The new model integrates the activities carried out to date by Telefónica Digital, Telefónica Europe and Telefónica Latam into the Global Corporate Centre, thus simplifying the organization.
The success to date of the policies implemented by the regional units in Europe and Latin America, as well as by the Digital unit, has made it possible to set new growth and efficiency challenges.
Telefónica Digital: Created in September, 2011, under the presidency of Matthew Key, to capture digital opportunities, has duplicated its value since then and has achieved incremental revenues to reach a growth of nearly 20%. In this way, it has become the seed for the Telefónica of the future.
Telefónica Europe: Under the leadership of Eva Castillo, this unit has pioneered market consolidation and improved operational profitability by accelerating investments in growth opportunities such as fibre, pay TV, LTE and digital services.
Under Santiago Fernández Valbuena, Telefónica Latam has become the Group’s top revenue producer; it has grown strongly and consolidated the Company’s leadership in Brazil.
Eva Castillo, Santiago Fernández Valbuena and Matthew Key will continue to be linked to the Group. Castillo retains her seat on the Board of Directors of Telefónica S.A. and the Presidency of the Supervisory Board for Telefónica Germany. Fernández Valbuena, also on the Board of Telefónica S.A., takes over the role of Chief Strategy Officer and Matthew Key remains as the Director of the British operation in Telefónica UK plc.
(*) New organization chart attached